Program Description

Detail process maps for documenting, developing, improving and managing business processes. Graham process maps clearly show the interrelated flows and relationships of multiple forms, emails, reports, databases, systems and other items in a process. Used to support business process improvement methodologies, training, audits, certification requirements, preparing procedures and other tasks that demand transparency in business processes. Graham Process Maps tell a story -- They tell the reader WHAT is going on; what items (forms, documents, databases,etc) are used and WHAT happens to each item. For each item, they identify WHO is doing the work and WHERE the work is being done. The work is laid out in sequence to show WHEN any particular task occurs relative to others. The symbols call attention to value-added work, non-value-added work, work inspections (controls), movement of work from one location to another and Delays (when nothing is happening). No other mapping technique provides the level of transparency that is provided by a Graham Process Map. No other mapping technique provides the level of decision-making support that is provided by a Graham Process Map. No other mapping technique provides the level of support for analysis that is provided by a Graham Process Map. The Ben Graham Corporation pioneered the study of business processes and has provided consulting services, coaching and education in business process improvement since 1953. They introduced Graham Process Mapping Software in 1990. Graham Process Mapping Software produces a unique brand of process map that clearly documents all the manual process work as well as the automated workflow. They have been helping organizations see the whole picture for over fifty years.